1. Preface
BNT International Inc. ("BNT") has formulated its warranty policy in accordance with the federal and state laws and regulations related to the protection of consumer rights and interests in the United States. This policy provides the framework for replacing or repairing your BNT product.
1.1 Warranted Products
This warranty only applies to BNT-branded audio products and packaged accessories that are purchased from BNT official channels. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services.
1.2 Terms in This Document
| Term | Description |
| Accessory | Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.). |
| Part | Object that forms an integral part of the main product, and is required for the main product to work as normal (left earbud, right earbud, etc.). |
| Main product | Product that incorporates all parts. |
| Product | Product that incorporates all parts and accessories. |
2. Warranty Service for Audio Products
BNT provides nationwide warranty services for BNT-branded audio products. Customers can access warranty repair services for eligible products at any BNT Authorized Service Center in the United States.
2.1 Warranty Period
| Category | Sub-category / Model | Warranty Period |
| Bluetooth earphones | BNT Lace series | 1 year |
| Bluetooth headphones | BNT Studio | 1 year |
| TWS (True Wireless Stereo) earphones | BNT Buds series | 1 year |
| Wired earphones | All models | 1 year |
| Bluetooth speaker | BNT Mini Speaker
BNT Portable Bluetooth Speaker | 1 year |
| Packaged accessories | Chargers
USB cables | 6 months |
💡 Tip: Please visit the BNT Warranty Period & Support Service Query page on our official portal to view the specific warranty period for your exact model.
2.2 Proof of Warranty
To access warranty services at a BNT Authorized Service Center, you'll need to verify your warranty status by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.
| Proof Type | Description |
| Invoice | A paper invoice, e-invoice, or invoice copy can be used to verify the warranty status. The BNT Authorized Service Center will need to verify the invoice validity before services can be provided. |
| Warranty card | A warranty card can be used to verify the warranty status if you are unable to provide an invoice. The card must be signed, stamped, and follow a standard template issued by the distributor. |
| SN (Serial Number) | The product Serial Number (SN) can be used to verify warranty status if no other proof is available. In this case, the warranty period will start 90 days after the date of manufacture indicated by the product SN. |
The product warranty period will officially start from the date that the Proof of Warranty (invoice and/or warranty card) is issued.
Please refer to
[https://support.bnt.com/us/find-sn/](https://support.bnt.com/us/find-sn/)to learn how to find your product SN.
2.3 Warranty Policy
Replacement due to Non-User-Related Faulty Performance: If you need to have your product replaced due to non-user-related faulty performance or faulty hardware within 30 days, the distributor will replace your faulty product with an identical model after you provide a detection report issued by a BNT Authorized Service Center. A new warranty period will start once you have received the replacement product.
Online Purchases: If you purchased your product online and need to have it replaced due to non-user-related hardware faults within 30 days of the date of receipt, the e-commerce platform used to purchase the product will handle the replacement in accordance with its own terms and conditions.
In-Warranty Repair: Within the warranty period, BNT Authorized Service Centers will provide warranty-covered repair services for products with faulty performance in accordance with US consumer protection laws. If the product is unrepairable, it will be replaced for free, and a new warranty period will start after replacement.
Parts & Accessories: Within the warranty period, parts and packaged accessories that cannot be repaired will be replaced free-of-charge if there is any non-user-related faulty performance. BNT will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-Warranty Repair: Products whose warranty period has expired, or have been damaged due to user error or unauthorized disassembly/repair, are only eligible for paid out-of-warranty repair services. Paid out-of-warranty replacement (repurchase) will be offered for accessories that cannot be repaired.
2.4 Products Not Covered by the Warranty
In-warranty service will be denied to products that:
Have been damaged in transit during the process of being returned, replaced, or repaired.
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, this includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects or materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage (such as the use of third-party hardware like unauthorized data cables and adaptors, installation of third-party software, improper testing, or connection with an incompatible device).
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).
3. Repair Quality Assurance
For warranty-covered replacement products, the new warranty period will start from the date the replacement product is received.
Warranty-covered replacement parts/accessories are granted a limited 3-month warranty or the remaining period of the original product warranty (whichever is longer).
BNT Authorized Service Center (ASC) staff are qualified to explain the scope and principles of this limited warranty policy.
4. Replacement/Repair Guide
It is recommended that you confirm the following checklist requirements before applying for a product replacement or repair:
| Service Type | Main Product & Accessories Included | Packaging Box Intact | Invoice Unaltered | Giveaway / Bundled Gifts Included (If Applicable) |
| Replacement | ✓ | ✓ | ✓ | ✓ |
| Repair | ✓ | — | ✓ | — |
Diagnostic Reports: Please obtain a diagnostic report from a nearby BNT Authorized Service Center in order to have the product replaced. Diagnostic reports are only issued for hardware-related issues.
Retail Purchases: If you purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from a BNT Authorized Service Center before applying for a replacement at the store.
Online Purchases: If you purchased the product online, please apply for a replacement in accordance with the policies of the relevant e-store or e-commerce platform.
Data Backup: Please back up and delete any personal data before replacing or repairing the device. BNT will not be held responsible for any data loss resulting from the performance of a warranty service. BNT does not store any personal data from your device for any purpose.
To find a nearby BNT Authorized Service Center, please visit:
[https://support.bnt.com/us/service-center/](https://support.bnt.com/us/service-center/).
5. Other Statements
The information in this warranty policy only applies to BNT consumer devices sold in the United States.
Only product models officially released in the United States (subject to notice on the BNT official website) are eligible for the warranty services outlined in this document.
BNT will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributor, etc.) that it has not directly guaranteed.
6. Contact Us
BNT Hotline: 1-800-555-BNT1 (Toll-Free)
Hours: Monday to Friday, 9:00 AM - 6:00 PM EST (Supported Languages: English, Spanish)
BNT Official Website:
[https://www.bnt.com/us/](https://www.bnt.com/us/)
To access warranty services, please bring your product and proof of purchase to a BNT Authorized Service Center. The complete list of active US service centers can be found here: [https://support.bnt.com/us/service-center/](https://support.bnt.com/us/service-center/).
Note on the Connection Guide Document:
If you are also uploading the first document (Earbud Connection Guide), ensure you update the two support links at the very bottom of that document to match the new US structure as well:
[https://support.bnt.com/us/find-sn/](https://support.bnt.com/us/find-sn/)[https://support.bnt.com/us/service-center/](https://support.bnt.com/us/service-center/)
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